Shipping policy

Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at the Yorkshire Cat Rescue online store. If you have any questions, you can always contact us at sales@yorkshirecatrescue.co.uk and as set out in our Contact Information link.

Order Processing Time

Our online store is staffed by volunteers. They will process orders received each Tuesday and Friday.

Where possible if orders are placed before 12.00 midday on these days they will be processed the same day, all orders placed after will be processed on the next processing day.

Orders may take longer to process and be delivered at busy times and bank holidays.

Dispatch and Delivery Timescales

This will depend on the item purchased and the delivery option chosen.

Where Yorkshire Cat Rescue have the product in stock it will be dispatched on the day the order is processed.

Shipping Options & Delivery Costs

Shipping charges will be calculated and displayed at checkout as set out below.

We will normally use the 1^st Class Royal Mail service. There may be occasions where we will use a different service to fulfill the order.

Shipping Method	Estimated Delivery Time	Weight	Cost
1^st Class Royal Mail	1-2 Business Days from dispatch	Orders 0kg–1kg	£4.30
1^st Class Royal Mail	1-2 Business Days from dispatch	1kg-2kg	£5.89
1^st Class Royal Mail	1-2 Business Days from dispatch	Orders 2kg–10kg	£7.59
1^st Class Royal Mail	1-2 Business Days from dispatch	Orders 10kg–20kg	£12.09

Feline Fancy

Feline Fancy items will be shipped separately from any other items you may have ordered. Please note that items from Feline Fancy are not available for collection at the Centre and will instead be dispatched to you by post.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

STORE PICKUP

Orders can be picked up from the Yorkshire Cat Rescue Centre when it is open to visitors.

Please note that that items from Feline Fancy are not available for collection at the Centre and will instead be dispatched to you by post.

An email will be sent when your order is ready for pickup. You must bring your order confirmation email with you.

When you arrive at the Centre, please park in the main car park and then walk to the Centre's reception who will direct you to the pickup point.

The Centre is open to visitors at the following times:

Mon 11am - 5pm
Tue 11am - 5pm
Wed CLOSED
Thur 11am - 5pm
Fri 11am - 5pm
Sat 11am - 4pm
Sun 11am - 4pm

The address for collection is as below:

Lower Pierce Close
Cross Roads
Keighley
BD22 9AQ

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International Orders, Europe and Northern Ireland

We only post to the UK postage zones (excluding Northern Ireland) at the present time. This means you will not be able to complete the check out process for destinations in Northern Ireland, in the EU, or International zones.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information where available.

Returns, Refunds and Exchanges

We want you to be completely happy with your purchase - please read our Return & Refund Policy for detailed information about our policies and processes.