Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for any reason and without a justification.  Once you have informed us you wish to return any items during this 14 day period, then you have a further 14 days to send the goods back.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you should contact us at sales@yorkshirecatrescue.co.uk Please note that returns will need to be sent to the following address:

Yorkshire Cat Rescue

FAO: Online Store

Lower Pierce Close

Cross Roads

Keighley

BD22 9AQ

 

We will not cover the cost of your returning the items to us.  

You can always contact us for any return question at sales@yorkshirecatrescue.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and take the appropriate action.

Exceptions / non-returnable items
Certain types of items cannot be returned, like CD’s DVD’s or software if you have broken the seal on the wrapping, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods with a health protection or hygiene seal (such as beauty products). Within our Jewellery collection all earrings are non-returnable unless faulty. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
We do not do exchanges of purchases, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and considered your return request, and let you know if the refund was approved or not.

If approved, you’ll be refunded on your original payment method within 14 days of our receiving the goods or of your providing satisfactory evidence of having returned the goods (for example, a proof of postage receipt from the post office).

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds will include the cost of the items plus any basic delivery charges that were made at the time of purchase. If you paid extra for express delivery options, you will only be refunded the basic delivery charge.

If more than 14 days have passed since we’ve approved your return and you have not received the refund due, please contact us at sales@yorkshirecatrescue.co.uk.